Ready for a junior support role

Junior Desktop Support Specialist

Technical support with a human signal.

I turn “it stopped working” into calm, clear next steps. I’m building a career around patient troubleshooting, dependable follow-through, and making technology feel less intimidating.

Let’s troubleshoot together ↗ Explore my toolkit

01User-first mindset

02Hands-on home lab

03Always documenting

support_session.log LIVE

INC-0027NORMAL

user@desk:~$ My laptop can’t connect to Wi-Fi.

✓Listen firstConfirm impact and recent changes
✓Isolate the causeAdapter, network, credentials, or DNS
Apply & verifyRestore service and test with the user
4Document clearlyLeave the next technician a useful trail

Resolution confidence92%

Windows 10/11✦Microsoft 365✦Hardware Support✦Active Directory Fundamentals✦Networking Basics✦Remote Support

My growing toolkit

Strong foundations.
Curious by default.

I’m early in my IT career and serious about the fundamentals—the everyday skills that keep people productive and earn their trust.

⌘

CORE FOCUS

Desktop troubleshooting

Methodical diagnosis for Windows issues, application errors, peripherals, updates, profiles, and everyday workstation problems.

Windows 10 & 11
Drivers & updates
Printers & peripherals

◎

BUILDING

Identity & access

Practicing the account lifecycle basics that help users get secure access without unnecessary friction.

Active Directory basics
Password resets
Groups & permissions

↯

PRACTICED

Hardware support

Comfortable identifying components, checking connections, replacing common parts, and narrowing down hardware faults.

PC components
Workstation setup
Preventive care

⌁

FOUNDATIONAL

Networking

Working knowledge of the path between a device and its destination—and the tools to find where that path breaks.

TCP/IP & DNS
Wi-Fi troubleshooting
ipconfig, ping & tracert

☁

LEARNING

Microsoft 365

Supporting the productivity tools people rely on, from sign-in and Outlook basics to Teams and OneDrive sync issues.

Outlook & Teams
OneDrive basics
Account support

How I work the problem

No mystery fixes.
Just a clear process.

Great junior support isn’t about knowing every answer. It’s about asking useful questions, testing carefully, communicating honestly, and learning from every ticket.

Patient with peopleCareful with systemsHungry to learn

Understand

Listen without assumptions. Translate symptoms into a clear, shared problem statement.

Investigate

Start simple, gather evidence, and change one thing at a time so the result means something.

Resolve

Fix the root cause when possible, test the outcome, and confirm the user is truly back to work.

Improve

Document the path, share what worked, and add the lesson to my growing support playbook.

Currently in the lab

I learn by building the thing.

This portfolio runs on infrastructure I configured myself: Debian 13, Apache, MariaDB, PHP, Git-based deployments, webhooks, and automated TLS.

Debian 13 onlineApache servingMariaDB connectedGit + Gogs deployedLet's Encrypt securePHP 8.4 running

Start a conversation

Got an opportunity?
Open a ticket.

Hiring for a junior support role, building an IT team, or just want to compare troubleshooting notes? Send a message—no hold music required.

Prefer regular email?praesidium909@gmail.com